Return And Refund

At NAINE.SHOP, we want you to shop with confidence 🛍️ If you’re not fully satisfied with your purchase, we’re here to help.

Returns
You may request a return within 7 days of receiving your order 📦 Items must be unused, in original condition, and in their original packaging. Products that show signs of use, damage, or are not in their original condition may not be eligible for return.

Non-Returnable Items
Certain items may be non-returnable due to hygiene or clearance reasons. These items will be clearly mentioned on the product page.

Refunds
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund 💳 If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Return Shipping
Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect 🚚

Damaged or Wrong Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly ⚡

Need Assistance?
For any return or refund queries, feel free to contact our support team—we’re always happy to assist 🤝